If we had to pick one word to describe how we deliver the kind of solutions we do, it would be “together”.

Whatever project we’re working on, our process starts and ends with deep collaboration. With you, with your end users, and with each other.

Getting close up

We’ll start by talking to you in depth to get to know your business goals and priorities, your audience needs, the competitive landscape you sit in, and the ins and outs of your existing solutions and technical infrastructure.

We’ll talk to your users and the people they interact with to gain insights into their day-to-day processes, the tools they use, the challenges they face and the opportunities for innovation that exist.

We’ll immerse ourselves in your business domain, and we’ll ask you to work closely with us in the creation of a digital experience that exceeds your expectations, and those of your users. Sometimes, we’ll get you involved in rapid ideation workshops, giving you the opportunity to flex your own creative muscles, and to help us give birth to new ways of doing things.

Delivering value quickly

When our UX team starts to design stuff in earnest, they’ll do it quickly, going tangible early, iterating around concepts, testing propositions, honing requirements and successively enhancing the fidelity of our deliverables.

We’ll build rapid prototypes and we’ll test them with users, gradually fine-tuning functionality and interactions to achieve the best possible result.

This “lean” approach to design means we can manage and minimise the type of risk that usually accompanies large-scale IT projects.

Business led, user-centred, design-driven and technology empowered. An approach that empowers customer success.
Kirsty Weston
VP, Client Services

Technology empowered design

From the outset, our designers will be collaborating with our front-end development team, ensuring not only that we maximise the technology opportunities that exist, but also to be sure that what we’re designing can actually be built.

The lean approach we use during design is carried into the development phase too. Our Technical Delivery team has deep expertise in Agile development methodology, delivering working software quickly and iteratively, and working closely with your back-end development teams to ensure the whole thing works seamlessly from day one.